Return & Customer Satisfaction Policy

Return & Customer Satisfaction Policy

Your Satisfaction is Our Priority

You deserve to receive exactly what you paid for!

 Customer Satisfaction Rights

You have the right to receive the exact product you paid for, in perfect condition, regardless of expiry dates or product type.

30-Day Return Window

You have 30 days from the date of delivery to return your items for a full refund or exchange.

 Easy Return Process

Contact us to initiate your return. When you have paid £5 so we can provide a return QR code

 Return Conditions

Hair Extensions & Wigs:

  • Items must be in original condition - unworn, uncut, and unaltered
  • All original packaging, tags, and accessories must be included
  • Hair must be clean and free from styling products
  • Custom colored items cannot be returned unless defective

Hair Care Products & Liquids:

  • Liquid items CAN NOT be returned 
  • Products must be at least 80% full for hygiene reasons
  • Original packaging and labels must be intact
  • Expired products: Full refund regardless of usage if received expired
  • Wrong product received: Full refund and replacement guaranteed

Hair Tools & Accessories:

  • Items must be unused and in original packaging
  • All accessories and instruction manuals included
  • No signs of wear or damage

 Important: Your Rights as a Customer

  • Wrong Product: If you receive a different product than ordered, we provide full refund + replacement
  • Expired Items: Receiving expired products does not affect your satisfaction rights - full refund guaranteed
  • Defective Products: Any defective item will be replaced immediately at no cost
  • Quality Issues: If the product doesn't meet described quality, full refund provided

How to Return

  1. Contact Us: Email us at faithsignaturebeauty@gmail.com or call us
  2. Get Authorization: We'll provide a return authorization number
  3. Package Items: Securely pack items in original packaging
  4. Ship Back: £5 for a return and use QR code provided from local post office
  5. Get Refunded: Refund processed within 5-14 business day

Refund Information

 Full Refunds

Original payment method
5-7 business days

Shipping costs
Custom orders
(Unless defective)

Contact Information

Need Help with Your Return?

Email: faithsignaturebeauty@gmail.com

Phone: +44 7707 245816 or +44 7809 892359

Hours: Monday - Friday, 9 AM - 6 PM GMT

 Thank you for choosing Faith's Signature Hair and Beauty!
We're committed to your satisfaction and ensuring you receive exactly what you paid for.